Summary of program and problem concerned
* This program is designed to offer assistance to customers who own laptops may be affected by a problem related to components of a third party supplier of Toshiba, defined below.
* This program will allow users to eliminate the problem by replacing the memory module (”component of origin”) delivered to Toshiba by third-party vendor. No other component is replaced.
* This problem affects only certain laptops, whose models are listed below. No other product or hardware is involved.
* The laptops currently manufactured by Toshiba are not affected.

In certain circumstances, the original component, provided to Toshiba by third-party and installed on specific models produced a defining moment, and used in combination with certain other components, may lead to the presence Notebook Screen blue, intermittent crashes, or corruption undetected memory data. However, the risk of encountering these problems is extremely small.
As part of its commitment to customer satisfaction, Toshiba launches, from 1 November 2004, a voluntary program of sharing components worldwide, for customers with laptops include the original component implicated. List of models of laptops equipped with the original component involved
You will find below a list of Toshiba laptop PC models likely to be affected by this program.
* Tecra S1
Tecra 9100 *
* Tecra M1
* Tecra M2
* Satellite 2400
* Satellite 1110
* Satellite M30
* Satellite Pro M10
* Satellite Pro M30
* Portege R100
* Portege M200
If your laptop model is listed, Toshiba has developed a utility that will help you determine if your computer can be affected by the problem described above.
Description of the exchange program for laptops equipped with the original component involved
Under the exchange program:

* All customers who own Toshiba laptops that could be affected by the problem described above, have the opportunity to receive a free replacement memory module (”component replacement”). They can install it themselves, or they will be asked, according to the ease of installation and / or geographic area, to return their laptop to Toshiba or Authorized Service Centers listed for free installation component replacement.
* The program will begin on 1 November 2004. The program requests must be received no later than April 30, 2005
What if the utility indicates that your laptop has an original component covered by this exchange program
Toshiba has developed a utility that will help you determine if your laptop has an original component can be affected by the problem described above, and if your computer is covered by this program. In this case, you will be asked to follow the instructions displayed by the utility to order a replacement component to Toshiba, free.
If the utility tells you that you must return your notebook to Toshiba or an authorized service center, follow the instructions displayed by the utility that will explain how to return your computer. The shipping the laptop, the replacement component and its installation will not be charged.
We are launching this program voluntary exchange as a preventive measure in the context of our commitment to customer satisfaction. We are concerned for the smooth running of your business and we sincerely apologize for any inconvenience this may cause.
Contact Toshiba:
For questions, please contact your local Toshiba representative or authorized service center.
* UK: 0870 444 8936
* Germany: 01805 231 632
* France: 92 0892 6970
* Portugal: 0707 266 266
* Spain: 902 283 283
* Netherlands: 0900 1000 1000
* Belgium: 0900 10 990
* Luxembourg: 900 750 11
* Italy: 02 69682629
* Switzerland: 0848 84 52 50

















